Delivery Information

Our delivery rates are based upon the items you order within the Nicsons website and where you are located in the country – this will be calculated for you at the checkout.

Delivery cost is apply to single transaction only, another additional delivery cost is required for multiple orders.


"Free Delivery on purchase over $59 NZD" is apply to single transaction only. Free delivery can not apply to additional orders.

All items are dispatched within 1 working day of receiving your payment. We use PostHaste Courier Or CourierPost for New Zealand deliveries and these will usually be delivered within 1-3 working days depending on your location.


Your order can be tracked to your door, please contact us if your order has not been received within 5 working days.


Delivery to PO Boxes


Currently, we do not deliver to PO Boxes.  Please ensure you enter a physical address for delivery.


Bulk Freight


You may choose multiple item from our site, to get best rate of freight, Please contact us.


International Delivery Rates


We're based in New Zealand but we can deliver all round the world. Please contact us via to place an international order and we can let you know the price of freight on the order.


Return Policy


Returned goods be accompanied with receipt


The goods returned within 14 days of receipt


Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products.


The above does not apply to sale goods, which are not returnable



All refunds & exchanges are subject to the final approval of our quality control division.


Return Shipping Costs


Nicsons Pet Store does not assume return shipping costs. Customers will be responsible for all return shipping costs.


If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.